Newport case: a replacement 2026 Audi A3
Our Newport client’s tuition vehicle was badly damaged after a non-fault road traffic accident. Dash Claims provided him with a replacement dual-controlled 2026 Audi A3, helping him keep teaching.
Watch the Newport instructor’s claim story. This is a real example of our work, rather than a promise of a specific vehicle or delivery time for every claim.
Manual and automatic dual control replacement requirements
A replacement needs to suit the work you do. Tell us whether you teach in a manual or automatic, the model of your tuition car, your dual control requirements and any pupil needs that affect suitability. We check the proposed vehicle and availability before confirming arrangements.
We arrange replacement vehicle hire subject to status. Any hire agreement, insurance arrangements and your responsibilities are explained before you agree. Ask about roof signs, mirrors and other equipment you rely on.
Lessons booked or a driving test approaching?
Give us your upcoming lesson commitments and any practical test dates when you contact us. Explain where the car is needed and what journeys are affected. Before using a replacement for a test, check the official DVSA test vehicle requirements and confirm the proposed vehicle’s suitability.
Recovery and repair management for tuition vehicles
Tell us whether your damaged car is safe to drive or has already been recovered. Our accident recovery guide explains the practical details to provide. We coordinate assessment and repair management through the relevant arrangements and keep you updated.
If repairs take longer or the vehicle is assessed as a total loss, contact the team so replacement needs can be reviewed. Keep records of cancelled lessons, alternative transport and other losses; eligibility and recovery of losses depend on the evidence and claim circumstances.
Newport, South Wales and wider Welsh enquiries
Our Newport claim shows the service in practice. We also welcome enquiries from Cardiff, Swansea, Bridgend, Cwmbran, Wrexham and elsewhere in Wales. Give us your postcode, vehicle location and delivery requirements so we can confirm availability and practical arrangements. These are service areas, rather than Dash Claims office locations.
Driving school non-fault accident questions
Do I need to be insured through Dash?
No. Contact us with your accident details so we can assess whether our non-fault service is suitable. Comply with your own policy’s notification requirements.
Will I pay an excess to Dash Claims?
No policy excess is payable to Dash Claims on accepted non-fault claims. We pursue reasonable costs from the at-fault insurer and explain the proposed agreements before you proceed.
Can you guarantee the same replacement car as the Newport case?
Tell us your requirements. Vehicle model, gearbox, suitability, delivery and availability must be checked for your individual claim.
What records help explain the impact on your driving school?
Keep your lesson diary, cancellation messages, test bookings and records of alternative transport. Record the dates and costs involved, along with the steps you took to keep teaching. These help us assess the circumstances; they do not guarantee that every expense is recoverable.
What should an instructor have ready?
Your contact details, ADI or PDI status, vehicle registration, accident date and location, third-party details, photographs or footage, gearbox requirements and any upcoming tests.
One call to discuss your driving school claim
Call Dash Claims with your accident details. We explain the options and whether we can help. Read our accident management service guide for the wider process.
Driving school non-fault accident claims across the UK
Our driving school non-fault accident claims service explains replacement dual control vehicles, claim costs, evidence and teaching diary requirements for instructors and school fleets.