Tell us where the vehicle is
Provide your exact location, registration, vehicle type and whether it can move safely. If it has already been recovered, give us the recovery company and storage location so we can review arrangements.
Recovery, storage and repair coordination
We confirm suitable recovery arrangements and where the vehicle should go for assessment or repair. Tell us about any storage fees or documents you have received so these can be considered promptly.
What to have ready
Keep photographs, the other driver’s details, any police reference and recovery paperwork. Avoid driving a damaged vehicle if its safety is uncertain.
Questions about accident vehicle recovery
Can I use Dash Claims if I am insured elsewhere?
Yes. Contact us with your accident details so we can review whether we can help with your non-fault claim.
Will I pay an excess to Dash Claims?
No policy excess is payable to Dash Claims on accepted non-fault claims. We explain eligibility, arrangements and agreement terms before proceeding.