What is a non-fault claim?
A non-fault claim is an accident claim where responsibility rests with another party. Tell us what happened and share any photographs, dashcam footage and witness details. We review the evidence and explain whether we can help.
No excess to pay to Dash Claims
For accepted non-fault claims, there is no policy excess payable to Dash Claims. We charge accident-related recovery, replacement vehicle and repair costs to the at-fault insurer. We explain the terms of any hire or repair agreement before you proceed.
Recovery, replacement vehicle and repairs
Our team coordinates the practical steps: recovery where required, a suitable replacement vehicle, engineer assessment and repairs through our partner network. We support private drivers, driving instructors and business fleets.
Specialist replacement needs can include dual control tuition cars, vans and prestige vehicles. Suitability and availability are confirmed for your individual claim.
What if liability is disputed?
Your insurer’s initial view does not have to be the end of the conversation. Send us the evidence for a review. Read how we helped a young driver challenge a fault claim, or explore our recent claims.
Start your non-fault claim
Call with your name, contact number, accident date, vehicle registration and a brief description. If you have already reported the accident or received an insurer’s offer, tell us so we can understand the position.