Who pays for the accident costs?
When another driver is responsible, Dash Claims pursues the accident-related costs against their insurer. This can include necessary recovery and storage, a suitable replacement vehicle and reasonable repair costs.
We assess each case before arranging services. Eligibility, liability, reasonable costs and the terms of any agreement matter. Our team explains your arrangements before you decide.
How is this different from paying your policy excess?
A claim through your own comprehensive policy may involve an excess under your policy terms. For accepted non-fault claims managed by Dash Claims, you do not pay an excess to Dash Claims. If you have already paid an excess elsewhere, tell us so we can discuss recovery of eligible uninsured losses.
What happens to my no-claims bonus?
Where your own insurer makes no payment and receives no claim against you, your no-claims bonus can remain unaffected. Your insurer confirms the position under your policy. A protected bonus and your renewal premium are separate matters, so we cannot promise that an accident will never affect a future premium.
One team for the whole process
We coordinate replacement transport, engineer assessment and repairs. Explore real client claim stories, including driving instructors kept on the road with dual control replacements.