Non-fault accident support from our Stevenston base
Our claims team is at G15 APL Centre, Stevenston Industrial Estate, Stevenston, KA20 3LR. You can speak directly to us about your accident and what you need next. Choose North, East or South Ayrshire below for coverage information.
Towns and communities we support
Stevenston, Saltcoats, Ardrossan, Irvine, Kilwinning, Largs, Kilmarnock, Cumnock, Ayr, Prestwick, Troon and Girvan. Contact us if your town is not listed; we confirm arrangements for your exact postcode.
Recovery, storage and accident repairs in Ayrshire
If your accident happened on the A77, A78, M77 or a local road, tell us the precise location and where the vehicle is now. If it has already been recovered, send the storage location and any collection information so we can avoid duplicated arrangements.
Use our vehicle recovery service guide and accident repair guide to understand the next steps.
Keep lessons and business journeys moving in Ayrshire
Instructors should give us their teaching vehicle, gearbox, dual control requirements and any tests affected. Private drivers and businesses should explain everyday journeys, work use and suitable alternatives already available. We assess replacement needs for each claim.
Driving instructor accident support · Replacement vehicle requirements · Fleet claim support
No policy excess payable to Dash Claims
On non-fault claims accepted by Dash Claims, you pay no policy excess to us. We pursue reasonable accident-related costs from the at-fault insurer. Before arranging recovery, repairs or hire, we explain the services, eligibility and the agreement you are being asked to sign. See how our no-excess non-fault service works.
From the first enquiry to the repair
- Tell us what happened. Give us the accident date, exact vehicle location and the other driver’s details where available.
- We review the evidence and your needs. Send photographs, witness details and dashcam footage. Explain whether the vehicle is driveable and how you normally use it.
- Agree the practical arrangements. We explain the proposed recovery, replacement transport and repair arrangements, including the agreement terms.
- Keep in touch through the repair. Our team coordinates the next steps and updates while your claim progresses.
See the service in practice
Our recent claim stories show replacement vehicles and repair coordination for real clients. Explore the Edinburgh instructor case for an example of our Scottish service.
Questions about accident support in Ayrshire
Do you cover all three Ayrshire council areas?
Yes. We accept enquiries from North, East and South Ayrshire. Give us your postcode so we can confirm recovery, repair and replacement delivery arrangements.
Can I speak to someone based in Ayrshire?
Yes. Our claims team is based in Stevenston. Call 0300 304 6300 or contact us through WhatsApp.
Can you help if my tuition car is off the road?
Tell us whether you need a manual or automatic dual control car, your current vehicle and upcoming lessons or tests. We assess suitability and availability before confirming replacement arrangements.
Customer experiences of Dash Claims
Read our Google customer reviews for first-hand accounts of recovery, replacement cars and claim support. The website’s review snapshot was imported on 1 November 2026; follow the Google links to see the current profile.
Speak to Dash Claims about your accident
Call or message with your accident details and vehicle location. We review the case and explain the proposed next steps.